Dispatcher (all genders)



Dispatcher (all genders)

At CANCOM, you can expect an innovative, agile and sustainable environment. More than 4,000 employees work every day to improve collaboration and exchange in various areas of life with the help of modern IT solutions. Do you want to be a part of it and take the next step in your career? Why don't you become part of our Digital Journey. We are looking forward to people from a wide range of disciplines who are open to new things, have innovative ideas and want to advance goals together as a team.

What you will do

  • Dispatching and scheduling of technicians
  • Planning of orders in SAP & rollout database
  • Coordination of appointments with the end customer
  • Control of technicians in rollout, break & fix and request environment
  • Receipt of malfunctions, error diagnosis and active containment with the help of a ticket system
  • Monitoring of faults in the ticket system
  • Ensuring compliance with defined service level agreements
  • Ensuring correct documentation of all processes, reporting, analysis of reporting
  • Optimization of the use of resources
  • Complaint processing
  • Escalation management

Who you are

  • ​​​​​​Technical or commercial training, e.g. IT specialist advantageous
  • Several years of professional experience in dispatching Knowledge of common Microsoft operating systems (client ) advantageous
  • Knowledge of hardware (client & peripherals) advantageous
  • Good commercial understanding
  • Experience in dealing with the Service Desk and end customers
  • Very good communication skills
  • German spoken and written
  • Ability to work under pressure
  • Ability to work in a team
  • Quick comprehension
  • Solution-oriented work
  • Independent work

Our Benefits

  • Flexible working hours and mobile office in coordination with the manager
  • State-of-the-art equipment including company phone, which may also be used privately
  • Discounts thanks to the "Corporate Benefits" portal
  • Bike leasing
  • Free beverages & vitamins (fruit)
  • Further training opportunities
  • Employee events


Veronika Andrašcíková
HR Recruiter / HR Office Support

+49 89 540 54-5454