File Services & Azure Files Specialist L2 & L3 (m/f/d)

CANCOM Karriere


File Services & Azure Files Specialist L2 & L3 (m/f/d)

At CANCOM, you can expect an innovative, agile and sustainable environment. More than 4,000 employees work every day to improve collaboration and exchange in various areas of life with the help of modern IT solutions. Do you want to be a part of it and take the next step in your career? Why don't you become part of our Digital Journey. We are looking forward to people from a wide range of disciplines who are open to new things, have innovative ideas and want to advance goals together as a team.

What you will do

  • You will provide remote technical L2/L3 (backend) support to various customers in the German banking sector
  • Being part of a broader operations team responsible for timely processing/resolving of requests/incidents according to SLAs and ITIL standards
  • Support will be provided mainly via ticketing system (Service Now), occasionally also via phone

Who you are

  • Experience in providing L2/L3 IT support in operations (3 years at minimum), experience in IT overall (5 years at minimum)
  • Very good understanding of / hands of experience with: Azure Files, On-prem File Servers, Azure Storage, Azure Blobs, Azure Elastic SAN, Azure managed Disks, Azure NetApp Files, Hybrid File Services, SMB, NFS, Azure Files REST APIs, etc.
  • Azure tenant & Identity management knowledge
  • Solid ITIL understanding (Request, Change, Incident, Problem management), ITIL Foundations v3/v4 certification is an advantage
  • Experience with Service Now or other ITSM tools
  • Willingness and ability to learn and adopt additional/new technologies into your tech portfolio
  • Analytical and problem-solving skills
  • Very good English skills are essential (B2, both in written & spoken), German proficiency is a great advantage

Our Benefits

  • Flexible working hours and mobile office in coordination with the manager
  • State-of-the-art equipment including company phone, which may also be used privately
  • Discounts thanks to the "Corporate Benefits" portal
  • Bike leasing
  • Free beverages & vitamins (fruit)
  • Further training opportunities
  • Employee events


Oliver Millack

+49 89 540 54-5454