Professional

Incident & Problem Coordinator (all genders)

Service-Bereiche

Professional

Incident & Problem Coordinator (all genders)

At CANCOM, you can expect an innovative, agile and sustainable environment. More than 4,000 employees work every day to improve collaboration and exchange in various areas of life with the help of modern IT solutions. Do you want to be a part of it and take the next step in your career? Why don't you become part of our Digital Journey. We are looking forward to people from a wide range of disciplines who are open to new things, have innovative ideas and want to advance goals together as a team.

What you will do

  • You as the Incident and Problem Coordinator are responsible for the effective execution of the "Incident Management" and "Problem Management" processes
  • You perform the appropriate reporting
  • You are the first escalation level for incidents if they cannot be resolved within the agreed service levels
  • You understand why incidents occur, track down root cause and identify long term solutions and workarounds to minimize impact and disruption to normal business activities

Who you are

  • ​​​​​​Experience with service processes and an interest in optimizing them
  • High affinity for modern, centric IT concepts or cloud and virtualization solutions and technologies (e.g. Azure, AWS, mobile applications, Big Data)
  • Knowledge of ITIL framework as well as IT project management methods (e.g. Prince2 Agile, Scrum)
  • Strong decision-making skills in critical situations
  • Analytical and structured way of working
  • Very good communication skills and a high customer and service orientation
  • Good command of German and English, both written and spoken

Our Benefits

  • Flexible working hours and mobile office in coordination with the manager
  • State-of-the-art equipment including company phone, which may also be used privately
  • Discounts thanks to the "Corporate Benefits" portal
  • Bike leasing
  • Free beverages & vitamins (fruit)
  • Further training opportunities
  • Employee events

Contact

Veronika Andrašcíková
HR Recruiter / HR Office Support

+49 89 540 54-5454

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