Professional

IT Supporter:in als Specialist User Help Desk (all genders) 1st and 2nd Level

Service-Bereiche

Professional

IT Supporter:in als Specialist User Help Desk (all genders) 1st and 2nd Level

At CANCOM, you can expect an innovative, agile and sustainable environment. More than 4,000 employees work every day to improve collaboration and exchange in various areas of life with the help of modern IT solutions. Do you want to be a part of it and take the next step in your career? Why don't you become part of our Digital Journey. We are looking forward to people from a wide range of disciplines who are open to new things, have innovative ideas and want to advance goals together as a team.

What you will do

  • Safeguarding operations in complex system environments
  • Ticket handling under consideration of SLA's
  • Support and troubleshooting
  • Troubleshooting within the scope of 1st and 2nd level support
  • Ensuring customer communication (by telephone, e-mail, ticket) and regular status updates / documentation in the ticket system
  • Remote analysis and solution via incident and change management

Who you are

  • Completed IT training, e.g. as IT specialist for system integration, system electronics technician, technical assistant for IT or comparable qualification or professional experience in IT customer support
  • Experience in IT support and in dealing with ticket systems
  • Basic knowledge of networks, heterogeneous IT infrastructures, servers and operating systems
  • Experience in IT support and in dealing with ticket systems
  • ITIL V3/V4 Foundation certification is desirable
  • Good knowledge of German and English, both written and spoken

Our Benefits

  • Flexible working hours and mobile office in coordination with the manager
  • State-of-the-art equipment including company phone, which may also be used privately
  • Discounts thanks to the "Corporate Benefits" portal
  • Bike leasing
  • Free beverages & vitamins (fruit)
  • Further training opportunities
  • Employee events

Contact

Paul Hofmann
Recruiting Consultant

+49 89 540 54-5454

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