Professional

PSC Service & Supplier Dispatcher (all genders)

Service-Bereiche

Professional

PSC Service & Supplier Dispatcher (all genders)

At CANCOM, you can expect an innovative, agile and sustainable environment. More than 4,000 employees work every day to improve collaboration and exchange in various areas of life with the help of modern IT solutions. Do you want to be a part of it and take the next step in your career? Why don't you become part of our Digital Journey. We are looking forward to people from a wide range of disciplines who are open to new things, have innovative ideas and want to advance goals together as a team.

What you will do

  • You will strengthen our Service & Supplier Dispatcher Team as the first point of contact for our customers' IT user questions
  • You will answer service desk calls and record the messages in our ticket system
  • Troubleshooting and clarification of inquiries from our customers
  • First level support for IT users and technical support (client, server, interfaces)
  • Performing documented service procedures on IT systems of our customers
  • Intensive cooperation with the teams (network, apps and servers etc.)
  • Processing of manufacturer tickets incl. qualification of the fault, case handling, RMA processing etc.

Who you are

  • You have practical experience in IT support and are a patient IT all-rounder with helper syndrome
  • Sound infrastructure knowledge as well as experience in the installation and administration of client operating systems
  • Structured and customer-oriented work, also in varying IT systems and organizational forms
  • Advanced knowledge of current office packages (LibreOffice, Microsoft Office incl. Office365)
  • Self-confident and strong communication skills in customer contact and teamwork
  • Willingness to work weekends, shifts and on-call duty
  • Very good written and spoken German, good English skills

Our Benefits

  • Flexible working hours and mobile office in coordination with the manager
  • State-of-the-art equipment including company phone, which may also be used privately
  • Discounts thanks to the "Corporate Benefits" portal
  • Bike leasing
  • Free beverages & vitamins (fruit)
  • Further training opportunities
  • Employee events

Contact

Veronika Andrašcíková
HR Recruiter / HR Office Support

+49 89 540 54-5454

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