PSC Support Specialist (all genders) Monitoring



PSC Support Specialist (all genders) Monitoring

At CANCOM, you can expect an innovative, agile and sustainable environment. More than 4,000 employees work every day to improve collaboration and exchange in various areas of life with the help of modern IT solutions. Do you want to be a part of it and take the next step in your career? Why don't you become part of our Digital Journey. We are looking forward to people from a wide range of disciplines who are open to new things, have innovative ideas and want to advance goals together as a team.

What you will do

  • Responsible for administration of the monitoring environment
  • Responsible for support of the network cases at CANCOM's Premium Support Center
  • Troubleshooting in the Incident process on 2nd or 3rd level
  • Remote analysis and resolution of incidents, changes and problems
  • Definition of thresholds and reactive alerting
  • Maintenance and development of monitoring check and documentation
  • Automatically generate reports from system information and logs
  • Use tools to perform trend analysis for systems and problems
  • Monitor events, errors, and debug log analysis to generate reports and analyze root causes
  • Work closely with colleagues in other areas for further optimization
  • Evaluate new products and solutions

Who you are

  • Completed professional training in the IT environment and/or comparable professional experience
  • Knowledge in the area of routing / switching as well as firewalling
  • Solid expertise in network environment with one of the vendors (Cisco, Extreme Networks, HPE/Aruba)
  • Proven expertise in monitoring infrastructure management
  • Proven experience in creating automated and manual reports in tools
  • Strong experience in performing design/implementation/upgrades for monitoring infrastructure
  • Good experience in writing scripts
  • Experience configuring interfaces between monitoring service components and data sources
  • Preparation of documentation on infrastructure design, quality standards, testing procedures, and other key project information
  • Excellent communication and collaboration skills
  • Customer focus, problem solving skills, and attention to detail
  • Strong sense of responsibility, stress resistance, and effective communication and presentation skills
  • Availability to resolve urgent issues outside of business hours
  • Willingness to work weekends, shifts and on-call duty
  • Excellent written and spoken German and English skills

Our Benefits

  • Flexible working hours and mobile office in coordination with the manager
  • State-of-the-art equipment including company phone, which may also be used privately
  • Discounts thanks to the "Corporate Benefits" portal
  • Bike leasing
  • Free beverages & vitamins (fruit)
  • Further training opportunities
  • Employee events


Veronika Andrašcíková
HR Recruiter / HR Office Support

+49 89 540 54-5454