Professional

PSC Support Specialist (m/f/d)

CANCOM Karriere

Professional

PSC Support Specialist (m/f/d)

At CANCOM, you can expect an innovative, agile and sustainable environment. More than 4,000 employees work every day to improve collaboration and exchange in various areas of life with the help of modern IT solutions. Do you want to be a part of it and take the next step in your career? Why don't you become part of our Digital Journey. We are looking forward to people from a wide range of disciplines who are open to new things, have innovative ideas and want to advance goals together as a team.

What you will do

  • Ticket handling, support and troubleshooting in the area of EWS (M365 and Citrix) for Premium Support Center customers
  • Your core tasks as a technical specialist include the resolution of complex incidents and requirements in the incident process on 3rd level
  • Qualified recording of technical requirements
  • Reliable documentation of all requests
  • Ensuring the quality standard

Who you are

  • Completed technical training in the IT environment and/or comparable professional experience
  • Willingness to work weekends, shifts and on-call duty
  • Certification ITIL v3 and technical certification of several of the mentioned vendors desirable: Citrix, Microsoft (AD, Exchange etc.), VMware, ThinClients, Nvidia or similar
  • Solid expertise in Enterprise Workplace with multiple vendors: Citrix and Microsoft (AD, Exchange, etc.)
  • Development and consideration of various possible solutions (problem solving skills)
  • Willingness to develop and educate yourself with constantly changing tasks and high time pressure, initiative & commitment, goal-oriented work, customer orientation, flexibility and ability to work in a team complete your profile
  • German and English spoken and written

Our Benefits

  • Flexible working hours and mobile office in coordination with the manager
  • Discounts thanks to the "Corporate Benefits" portal
  • Bike leasing
  • Free beverages & vitamins (fruit)
  • Further training opportunities
  • Employee events

Contact

Simona Cuchracova
HR Recruiter/ HR Office Support

+49 89 540 54-5454

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