Service Desk Agent (all genders) 1st & 2nd Level



Service Desk Agent (all genders) 1st & 2nd Level

At CANCOM, you can expect an innovative, agile and sustainable environment. More than 4,000 employees work every day to improve collaboration and exchange in various areas of life with the help of modern IT solutions. Do you want to be a part of it and take the next step in your career? Why don't you become part of our Digital Journey. We are looking forward to people from a wide range of disciplines who are open to new things, have innovative ideas and want to advance goals together as a team.

What you will do

  • As the contact person for our customers, you ensure optimal technical support for all enquiries - from application support to troubleshooting
  • You support our customers with your know-how in 1st & 2nd level support
  • You take over the fault management vis-à-vis the carriers
  • You ensure smooth processes in escalation management
  • For this purpose, an attractive and flexible shift model is available to you, which is worked out together in the team

Who you are

  • You have successfully completed IT specialist training or have comparable know-how acquired in practice
  • You are just as familiar with the Windows operating system as you are with xDSL-based WAN networks, virtual private networks and application servers
  • You have extensive knowledge of DNS, web server, mail and anti-virus systems
  • You are service-oriented, enthusiastic about technology and enjoy contact with people
  • You have a good command of written and spoken English

Our Benefits

  • Flexible working hours and home office
  • State-of-the-art equipment including company phone, which may also be used privately
  • Discounts thanks to the "Corporate Benefits" portal
  • Bike leasing
  • Free drinks & vitamins (fruit)
  • Further training opportunities
  • Employee events

But that is not all! You can find an overview of further benefits here

We look forward to welcoming you as a new member of the CANCOM family!


Paul Hofmann
Recruiting Consultant

+49 89 540 54-5454