Young Professional

Service Desk Agent (all genders) 1st & 2nd Level IT Support

Service-Bereiche

Young Professional

Service Desk Agent (all genders) 1st & 2nd Level IT Support

At CANCOM, you can expect an innovative, agile and sustainable environment. More than 4,000 employees work every day to improve collaboration and exchange in various areas of life with the help of modern IT solutions. Do you want to be a part of it and take the next step in your career? Why don't you become part of our Digital Journey. We are looking forward to people from a wide range of disciplines who are open to new things, have innovative ideas and want to advance goals together as a team.

What you will do

  • Ensuring operation in complex system environments
  • Ticket processing under consideration of SLA's
  • Handling of customer inquiries
  • Troubleshooting within the scope of 1st & 2nd level support
  • Software maintenance, patch management
  • Remote analysis and resolution via incident and change management
  • Administration and monitoring of the system environment

Who you are

  • Successfully completed training, e.g. as IT specialist for system integration, system electronics technician, technical assistant for IT, call center agent (all genders), salesperson for dialog marketing (all genders), or comparable qualification or professional experience in IT customer support
  • Basic knowledge in Windows and Office environments, as well as in the areas of network and heterogeneous IT infrastructure
  • Experience in telephone support and in dealing with ticket systems is advantageous
  • Experience in remote support would be desirable
  • ITIL certification would be an advantage
  • Flexibility in working hours Monday through Saturday between 06:00 - 20:00
  • Good written and spoken German and English, other languages desirable

Our Benefits

  • Flexible working hours and mobile office in coordination with the manager
  • State-of-the-art equipment including company phone, which may also be used privately
  • Discounts thanks to the "Corporate Benefits" portal
  • Bike leasing
  • Free beverages & vitamins (fruit)
  • Further training opportunities
  • Employee events

Contact

Veronika Andrašcíková
HR Recruiter / HR Office Support

+49 89 540 54-5454

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