Young Professional & Graduates

Service Desk Agent all genders 1st & 2nd Level Support

CANCOM Karriere

Young Professional & Graduates

Service Desk Agent all genders 1st & 2nd Level Support

At CANCOM, you can expect an innovative, agile and sustainable environment. More than 4,000 employees work every day to improve collaboration and exchange in various areas of life with the help of modern IT solutions. Do you want to be a part of it and take the next step in your career? Why don't you become part of our Digital Journey. We are looking forward to people from a wide range of disciplines who are open to new things, have innovative ideas and want to advance goals together as a team.

What you will do

  • ​​​​​​Ensuring 1st level and 2nd level support for inquiries and error messages
  • Independently work out and resolve incidents or forward them to 3rd level support and manufacturer support
  • Support in administration and maintenance of hardware and software
  • Collaboration in change management
  • Taking over the 24/7 on-call duty for our customers
  • Support of our managed service customers

Who you are

  • You are trained as an IT specialist all genders or have a comparable qualification through further training measures
  • You have strong communication skills, especially for obtaining and passing on information as well as in dealing with demanding customers
  • You also work independently and are highly solution-oriented
  • You are characterized by a high level of service orientation and are a team player
  • Very good knowledge of German language

Our Benefits

  • Flexible working hours and mobile office in coordination with the manager
  • State-of-the-art equipment including company phone, which may also be used privately
  • Discounts thanks to the "Corporate Benefits" portal
  • Bike leasing
  • Free beverages & vitamins fruit
  • Further training opportunities
  • Employee events


Paul Hofmann
Recruiting Consultant

+49 89 540 54-5454