At CANCOM, you can expect an innovative, agile and sustainable environment. More than 4,000 employees work every day to improve collaboration and exchange in various areas of life with the help of modern IT solutions. Do you want to be a part of it and take the next step in your career? Why don't you become part of our Digital Journey. We are looking forward to people from a wide range of disciplines who are open to new things, have innovative ideas and want to advance goals together as a team.

• You provide remote support for various customers in the German banking sector
• You process tickets under consideration of SLAs
• You eliminate malfunctions within the scope of 1st & 2nd level support
• You carry out remote analyses and solve problems via incident and change management
• You manage and document incidents using a ticket system

• You have completed IT training, e.g. as an IT specialist in system integration
• You already have knowledge of ITIL (Request, Change, Incident, Problem Management)
• An ITIL Foundations v3/v4 certification would be an advantage
• You have some experience with Service Now or other ITSM tools
• Very good German and good English skills are required 
• You are willing to work in a 3-shift rotation model

• Flexible working hours and mobile office in coordination with the manager
• State-of-the-art equipment including company phone, which may also be used privately
• Discounts thanks to the "Corporate Benefits" portal
• Bike leasing
• Free beverages & vitamins (fruit)
• Further training opportunities
• Employee events

Peter Hornung
HR Recruitment Manager

+49 89 540 54-5454