Service Manager all genders



Service Manager all genders

At CANCOM, you can expect an innovative, agile and sustainable environment. More than 4,000 employees work every day to improve collaboration and exchange in various areas of life with the help of modern IT solutions. Do you want to be a part of it and take the next step in your career? Why don't you become part of our Digital Journey. We are looking forward to people from a wide range of disciplines who are open to new things, have innovative ideas and want to advance goals together as a team.

What you will do

  • You will be responsible for the service delivery and quality assurance of our ongoing ICT outsourcing contracts
  • You will meet our customers in regular service meetings, check and report on compliance with the defined service level agreements
  • In consultative dialogue, you identify additional optimization potential in the customer's IT landscape and implement it on a project basis
  • You will also contribute to the systematic improvement of our service management processes
  • You will work closely with other internal departments and communicate the respective project steps in a professional and structured manner


Who you are

  • You have several years of professional experience in the field of service management and have a technical/business degree or a comparable education with you
  • You are also welcome to convince us optionally with appropriate competence in the already applied management or migration of complex IT landscapes
  • High affinity for modern, centric IT concepts or cloud and virtualization solutions Basic
  • Knowledge in the field of ITIL framework as well as IT project management method
  • Analytical and structured way of working
  • Very good communication skills and a high customer and service orientation
  • Good command of spoken and written German and English

Our Benefits

  • Flexible working hours and mobile office in coordination with the manager
  • State-of-the-art equipment including company phone, which may also be used privately
  • Discounts thanks to the "Corporate Benefits" portal
  • Bike leasing
  • Free beverages & vitamins fruit
  • Further training opportunities
  • Employee events


Veronika Andrašcíková
HR Recruiter / HR Office Support

+49 89 540 54-5454