Young Professional

Service Manager (all genders) SOC

Service-Bereiche

Young Professional

Service Manager (all genders) SOC

At CANCOM, you can expect an innovative, agile and sustainable environment. More than 4,000 employees work every day to improve collaboration and exchange in various areas of life with the help of modern IT solutions. Do you want to be a part of it and take the next step in your career? Why don't you become part of our Digital Journey. We are looking forward to people from a wide range of disciplines who are open to new things, have innovative ideas and want to advance goals together as a team.

What you will do

  • Central contact person for customers support following the onboarding process
  • Responsibility for compliance with contractual agreements (e.g. SLAs) and the associated quality assurance in service delivery
  • Continuous optimization of service processes
  • Monitoring the preparation of reports for customers
  • Monitoring the progress of ongoing projects
  • You record customer's concerns, requests and complaints and address them internally
  • Supervision of report generation for customers and the communication with the customers
  • You involve delivery team members in service meetings as needed
  • You maintain an Open Points List (OPL) to track tasks
  • Provide feedback to sales and delivery team
  • Work closely with delivery team to optimize customer solutions
  • You identify customer needs and provide appropriate solutions in conjunction with sales team
  • You assist with administrative tasks, such as billing for services or inventory tracking
  • Collaboration in quality management

Who you are

  • ​​​​​​You have a university degree or technical training
  • Ability to multilevel communication (e.g., with different levels of hierarchy on customer side)
  • Knowledge of managed services business and understanding of managed services and service processes
  • Knowledge of ServiceNow desirable
  • Strong organisational skills & problem solving ability
  •  Good written and spoken German and English

Our Benefits

  • Flexible working hours and mobile office in coordination with the manager
  • State-of-the-art equipment including company phone, which may also be used privately
  • Discounts thanks to the "Corporate Benefits" portal
  • Bike leasing
  • Free beverages & vitamins (fruit)
  • Further training opportunities
  • Employee events

Contact

Veronika Andrašcíková
HR Recruiter / HR Office Support

+49 89 540 54-5454

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