At CANCOM, you can expect an innovative, agile and sustainable environment. More than 4,000 employees work every day to improve collaboration and exchange in various areas of life with the help of modern IT solutions. Do you want to be a part of it and take the next step in your career? Why don't you become part of our Digital Journey. We are looking forward to people from a wide range of disciplines who are open to new things, have innovative ideas and want to advance goals together as a team.

• ​​​​​​Recording of IT problems and malfunctions
• Troubleshooting within the scope of 1st level support
• Ticket processing under consideration of SLA's
• Ensuring smooth customer communication (by phone, by mail, by ticket)
• Documentation in the ticket system

• ​​​​​​Pleasure in learning about new IT topics
• Fun in dealing with customers
• First experience in IT support is an advantage 
• Basic knowledge of networks and heterogeneous IT infrastructures 
• ITIL V3/V4 Foundation certification is desirable
• Good knowledge of German and English, both written and spoken

• Flexible working hours and mobile office in coordination with the manager
• State-of-the-art equipment including company phone, which may also be used privately
• Discounts thanks to the "Corporate Benefits" portal
• Bike leasing
• Free beverages & vitamins (fruit)
• Further training opportunities
• Employee events

Paul Hofmann
Recruiting Consultant

+49 89 540 54-5454