Specialist User Help Desk (all genders) 1st Level Support



Specialist User Help Desk (all genders) 1st Level Support

At CANCOM, you can expect an innovative, agile and sustainable environment. More than 4,000 employees work every day to improve collaboration and exchange in various areas of life with the help of modern IT solutions. Do you want to be a part of it and take the next step in your career? Why don't you become part of our Digital Journey. We are looking forward to people from a wide range of disciplines who are open to new things, have innovative ideas and want to advance goals together as a team.

What you will do

  • Will provide remote Service Level 1 support for current and future systems, applications, and technologies
  • Support will be provided to a customer’s internal and external users via phone, email and ticketing system in English and in cooperation with Service Level 2 and internal IT support teams

Who you are

  • ​​​​​​A University degree would be of an advantage
  • Knowledge of a wide range of ICT technologies to resolve incidents in a timely manner and validate and implement requests according to accepted procedures in the current and future Dev/Test/Prod environments
  • ITIL best practices awareness
  • At least 1 year of experience in supporting/troubleshooting a FEW of the following technologies is required: 
    •  JIRA/Confluence or other ticketing systems
    • MS Active Directory, LDAP
    • Windows Server 2012R2/2016
    • Microsoft SCCM
    • SQL server
    • MS SharePoint
    • Exchange 2013/2016 and/or Exchange Online
    • MS Remote Desktop Services
    • Azure Active Directory
    • O365
    • TCP/IP fundamentals and security policies
  • You have consistently great customer service skills
  • Very good English skills are essential


Our Benefits

  • Flexible working hours and mobile office in coordination with the manager
  • State-of-the-art equipment including company phone, which may also be used privately
  • Discounts thanks to the "Corporate Benefits" portal
  • Bike leasing
  • Free beverages & vitamins (fruit)
  • Further training opportunities
  • Employee events


Veronika Andrašcíková
HR Recruiter / HR Office Support

+49 89 540 54-5454