Service Level First Agent (w/m/d)
As a leading digitization partner with the best personnel, we at CANCOM have one mission: to discover and realize new business potential for our customers on the basis of digital technology. Along the way, we are on the lookout for talented individuals from a number of different fields to strengthen our team with innovative ideas and expertise. We embrace the concept of ‘entrepreneurs in the enterprise’ and give every employee as much creative leeway as possible for them to show their talent.

Join a team of around 3,000 highly motivated colleagues, shape the digital future, and launch your career at CANCOM!
In order to remain competitive in the digital age, however, companies need to implement a holistic digital strategy. Having said that, the cornerstone of every digital strategy is the implementation of a modern digital workspace.

By means of the CANCOM AHP - Application Hosting Platform - we are able to offer globally-operating companies a turnkey ready digital workspace. Essentially, a digital workspace on the basis of the CANCOM AHP Enterprise Cloud enables employees to work productively from any place, time zone and terminal device.



Your New JOB

  • You will provide SL1 support for current and future systems, applications and technologies
  • Support will be provided to a customer’s internal and external users in English and in cooperation with SL2 and internal IT support teams

Your Profile

  • Knowledge of a wide range of ICT technologies to quickly resolve incidents and validate and implement changes requested according to accepted procedures in the current and future Dev/Test/Prod environments
  • Knowledge of ITIL best practices
  • Experience in supporting/troubleshooting at least a few of the following technologies is required:
    • JIRA/Confluence, Axway Gateway, Apache ActiveMQ, Fuse, WSO2ESB, Talend, Apache Tomcat, Nagios, IIS, MS DNS, MS Active Directory, LDAP, MSSQL, MySQL, Oracle DB
    • Windows Server 2008R2/2012R2 network infrastructure and Active Directory Domain Services, Microsoft SCCM 1606, SQL server, MS Dynamics, MS SharePoint, Microsoft WSUS, MS Exchange 2013, MS DFS-R/DFS-N, MS Certificate Services PKI, MS Remote Desktop Services, MS Active Directory Federation Services, Microsoft Intune, O365
  • Experience in any of the following is optimal (but not required):
    • network and security (firewalls, web and security proxies, routers, switchers, and load-balancers)
    • technical administration of TCP/IP fundamentals and security policies
    • administrating Linux/Unix-based and Windows OS, bash shell, and PowerShell scripting at SL1 level or McAfee ePolicy Orchestrator 5.3.0
    • managing Dev/Test/Prod VMWare infrastructures for provisioning new VMs, virtual switches, and capacity changes on-premise, at the hosting provider, and in the cloud
  • You have consistently great customer service skills
  • Excellent English skills are absolutely essential

What we offer

A rapidly growing company that values your contributions to challenging projects through a wide range of tasks. Highly motivated, interdisciplinary teams and lots of freedom to carry out your activities await you. We place great value on flexibility so that every employee is free to tap his/her full potential without making compromises in his/her private life. Additionally, you can enjoy outstanding development opportunities in an international technology company.

Contact Person

Nicholas Groh
Recruiting Consultant
+49 89 54054-5454

Are you interested? We are looking forward for your online application!