At CANCOM, you can expect an innovative, agile and sustainable environment. More than 4,000 employees work every day to improve collaboration and exchange in various areas of life with the help of modern IT solutions. Do you want to be a part of it and take the next step in your career? Why don't you become part of our Digital Journey. We are looking forward to people from a wide range of disciplines who are open to new things, have innovative ideas and want to advance goals together as a team.

• You will provide remote technical L2/L3 (backend) support in the area of Client Management for Win 10/11, Thin + Fat clients (Win + Apple), Intune, to various customers in the German banking sector
• Support will be provided mainly via ticketing system (Service Now), occasionally also via phone.
• Standard care of Requests/Incidents/Changes
• Patching and SW packeting (during scheduled maintenance windows)

• Experience in providing L2/L3 remote IT support in operations (3 years at minimum), Experience in IT overall (5 years at minimum)
• Very good English skills are essential, German is a great advantage
• Solid ITIL understanding (Request, Change, Incident, Problem management), ITIL Foundations v3/v4 certification is an advantage
• Experience with Service Now or other ITSM tools
• Microsoft certifications are a huge advantage
• Very good knowledge of / and hands on experience with: SW packeting, Managements Systems such as Intune
• Solid knowledge in area of Client Management (Windows 10/11, Apple, Thin + Fat clients)
• Solid knowledge of / and experience with PowerShell
• Experience with Defender for Endpoint, Antivirus solutions, Device Security, Autopilot, Nexthing (Experience Management) are an advantage

• Flexible working hours and mobile office in coordination with the manager
• State-of-the-art equipment including company phone, which may also be used privately
• Discounts thanks to the "Corporate Benefits" portal
• Bike leasing
• Free beverages & vitamins (fruit)
• Further training opportunities
• Employee events

Sascha Sturm
Team Leader Recruiting

+49 89 540 54-5454