At CANCOM, you can expect an innovative, agile and sustainable environment. More than 4,000 employees work every day to improve collaboration and exchange in various areas of life with the help of modern IT solutions. Do you want to be a part of it and take the next step in your career? Why don't you become part of our Digital Journey. We are looking forward to people from a wide range of disciplines who are open to new things, have innovative ideas and want to advance goals together as a team.

• Together with your team, you will provide operational support for incidents and service requests from our customers in the public sector
• Error analysis and troubleshooting (remote) at 1st and 2nd level for Windows 10 devices as part of endpoint management (50,000 devices)
• Support in the development of workarounds and continuous maintenance of the ITSM knowledge base
• Independent implementation of standard changes in Azure AD and MS Intune (in coordination with the administration team)
• Implementation of quality assurance measures such as ticket reviews, application tests and creation of service reports

• Strong customer focus, even in challenging situations
• Confident use of IT service management (ITSM) tools such as OTRS, Jira or Service Now
• Process-oriented approach to work with a keen eye for potential improvements
• Initial experience in endpoint management
• Ideally, you already have ITIL Foundation certification
• Experience in working with the following is desirable:
• MS Intune / endpoint management
• Azure AD / identity management
• Windows 10 client operating system
• You have very good written and spoken German skills

• Flexible working hours and mobile office in coordination with the manager
• Discounts thanks to the "Corporate Benefits" portal
• Bike leasing
• Free beverages & vitamins (fruit)
• Further training opportunities
• Employee events

Paul Hofmann
Recruiting Consultant

+49 89 540 54-5454